FAQs

Frequently Asked Questions:

  • Why is your pre-order shipping timeline 14 - 21 days?
    • For items marked 'pre-order' : This just means your items are ordered especially for you! This is the best way to keep our pricing affordable! Once it arrives at our main location, your order will ship out within 1-3 business days (usually as fast as possible!).
      Due to varying inventory in different warehouse/distribution centers/maker studios, please allow 14 - 21 days (depending on fulfillment and transportation time) for processing/delivery. Tracking will be provided and updated for all orders as they process. Once goods are received, items ship from our US headquarters within 1-3 business days. 
      Read more about our shipping policies HERE
  • How long is regular shipping (for in stock items)?
    • For products that are currently in-stock at our main location, orders will ship out in 1-3 business days. 
  • Why do you offer pre-order vs in-stock on some items?
    • We get a lot of questions about shipping & our pre-order system, here are our reasons: 
      • We order in small batches to promote sustainability. 
      • So, so many materials & clothes are "wasted" every day. we do our best NOT to contribute to fashion waste. by ordering pre- purchased items directly from our makers - we avoid unnecessary waste and items. (but rest assured, what doesn't sell — we donate)
      • By offering pre-sale, this allows us to keep our costs lower and more affordable for our *amazing* customers. baby clothes shouldn't be outrageously expensive — it’s just not right!
      • This setup gives us the ability to offer a wide variety of items and styles from our makers
      • Pre-order helps us plan our inventory and stock what YOU want and love!
  • What is your exchange / refund policy?
    • We want you to love your items! Unused/unworn items can be returned within 14 business days for refund or exchange. Please email shopmarigoldbaby@gmail.com for questions on your return.
      Read more about your return policies HERE
  • Do you have help with sizing?
    • Yes! Although all babies are unique - we do have a 'standard size chart'. Click here for more info.
  • Are you currently looking for brand reps?
    • YES! We are always looking to collaborate with mamas. Please fill out our contact form HERE to request more information.

 

We thank you for supporting and shopping small! Please send any and all questions to shopmarigoldbaby@gmail.com - we will get back to you as soon as possible!